Sun Power Services

(As per Indian Laws)

Effective Date: 18.10.2025

Sun Power Services (“Company”, “we”, “our”, “us”) operates the website www.sunpowerservices.in. We are committed to protecting the privacy of users in accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules.

This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information.
 

1. Applicability

This Privacy Policy applies to all visitors, users, and customers accessing our website or sharing information through enquiry forms, calls, emails, WhatsApp, or SMS.

By using our website, you agree to the terms of this Privacy Policy.

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2. Information Collected

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a) Personal Information

We may collect the following personal information voluntarily provided by you:

• Name

• Mobile number

• Email address

• Company name

• Address / Location

• Service or enquiry details

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b) Non-Personal Information

Automatically collected information may include:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

 

3. Purpose of Collection

Your information is collected and used for the following lawful purposes:

• To respond to enquiries and service requests

• To provide generator sales, rentals, servicing, AMC, and related services

• To contact you via phone, email, WhatsApp, or SMS

• For billing, customer support, and internal records

• To improve website functionality and user experience

 

4. Sensitive Personal Data or Information (SPDI)

Sun Power Services does not collect sensitive personal data such as:

• Passwords

• Financial information (bank details, card numbers)

• Biometric data

• Health information

If any such data is required in the future, it will be collected only with explicit consent as required under Indian law.

 

5. Disclosure of Information

We do not sell, trade, or rent personal information to third parties.

Information may be shared only under the following circumstances:

• With authorized service partners strictly for service fulfillment

• When required by law, court order, or government authority

• To protect the legal rights, property, or safety of Sun Power Services

 

6. Data Security Practices

In compliance with Section 43A of the Information Technology Act, 2000, we implement reasonable security practices, including:

• Restricted access to personal data

• Secure systems and internal controls

• Limited access only to authorized personnel

While we take all reasonable steps, no data transmission over the internet is completely secure.

 

7. Cookies Policy

Our website may use cookies to enhance user experience and analyze website traffic.

You may choose to accept or decline cookies through your browser settings.

 

8. Data Retention

Personal information is retained only for as long as necessary to fulfill the purpose for which it was collected or as required under applicable Indian laws.

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9. User Rights

As per Indian laws, you have the right to:

• Review the personal information provided by you

• Request correction or updates to your information

• Withdraw consent for communication at any time

Requests can be made by contacting us using the details below.

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10. Third-Party Links

Our website may contain links to third-party websites. Sun Power Services is not responsible for the privacy practices or content of such websites.

 

11. Grievance Officer (As per IT Rules, 2011)

In accordance with Rule 5(9) of the IT Rules, 2011, the details of the Grievance Officer are as follows:

Grievance Officer: Mr. Siva Kumar
Company: Sun Power Services
Address: No. 53, Plot No. 4, 4th Street, Phase-I,
Annai Velankani Nagar, Madhananthapuram,
Porur, Chennai – 600116, Tamil Nadu, India
Email: admin@sunpowerservices.in
Phone: 9884268886

All grievances will be addressed within 30 days as required by law.

 

12. Changes to This Policy

Sun Power Services reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.

 

13. Contact Information

For any questions regarding this Privacy Policy, please contact:

Sun Power Services
🌐 Website: www.sunpowerservices.in
📧 Email: admin@sunpowerservices.in
📞 Phone: 9884268886